Thursday, March 17, 2011

Blue Screen on windows login screen

My laptop was working fine, and I was working on some uni work.

All of a sudden I got a BSOD.

Hasn't happened before so I thought it might be a one off thing.

I entered my password like normal and the loading circle was spinning as normal. All of a sudden I got a BSOD. I tried multiple times and the same thing happens. When it loaded I left it on the screen it crashed even before I entered my password.

I went into safe mode and the same thing happened both before and after entering my password



I'm worried as I need to do my uni work

currently running a memory check and will try a system restore after

have attached a pic of the BSOD



please help me out as I need my laptop this week more then ever

thanks



EDIT - wont let me upload the image here

I will try imageshack



EDIT 2- Won't let me upload there either

the error says DRIVER IRQL NOT LESS OR EQUAL

TECHNICAL INFO says iastor.sys

also system restore hasnt worked

Reply 1 : Blue Screen on windows login screen

You can try uninstall Intel Rapid Storage Manager (don't do this if you are on Windows XP), but I would also check your computer for rootkits/viruses.

Reply 2 : Blue Screen on windows login screen

Hopefully a system restore will work, though you may want to check out this page about the blue screen/stop errors on the Windows site: Resolving stop (blue screen) errors in Windows 7



There are a few tips that you might find helpful.



--Ryan

Windows Outreach Team

Reply 3 : Blue Screen on windows login screen

Thanks for the info



I did a re-install as this is the only computer I have and I needed to be able to do my work on it and it has worked

I will uninstall intel matrix storage mangaer, and I would also like to know how to check for rootkits



Thanks




Quote:








Originally Posted by w7pro
View Post

Hopefully a system restore will work, though you may want to check out this page about the blue screen/stop errors on the Windows site: Resolving stop (blue screen) errors in Windows 7



There are a few tips that you might find helpful.



--Ryan

Windows Outreach Team



I tried and it had no effect I'm afraid

Reply 4 : Blue Screen on windows login screen

I'm surprised that even a reinstall didn't work. Did you do clean install? Granted, you'll lose your data, but it's also a way to see if it's entirely a software issue.

Reply 5 : Blue Screen on windows login screen


Quote:








Originally Posted by w7pro
View Post

I'm surprised that even a reinstall didn't work. Did you do clean install? Granted, you'll lose your data, but it's also a way to see if it's entirely a software issue.



Sorry, my message wasnt clear enough



The clean re-install worked, but the system restore I did before that did not

Reply 6 : Blue Screen on windows login screen

if you get it again download Who Crashed and post the results.

the IRQL is to do with your graphics drivers. have you updated them lately?

Reply 7 : Blue Screen on windows login screen


Quote:








Originally Posted by MrDJ
View Post

the IRQL is to do with your graphics drivers. have you updated them lately?



If you read the original post again, the crashing driver was Intel's hdd/raid driver. They also use IRQs.



As Namaiki suggests, check for rootkits. Apparently some virus is faking/injecting itself into Intel's driver and it could be the cause too (found example here: F-Secure forum - BSOD after f-secure antivirus clean - w32/TDSS.gen!D ).

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